Shipping policy

Nuvrali ships to the United States, the United Kingdom, Canada, Australia and New Zealand, on the same terms in every country.

Shipping cost

Free shipping on every order. No minimum and no threshold.

Processing

Orders ship within 2 business days, Monday through Friday, excluding public holidays.

Delivery

Standard delivery typically takes 5 to 8 business days from dispatch. You receive a tracking link by email as soon as your shipping label is created, and you can follow your parcel from our Track Your Order page. Tracking updates can take 24 to 72 hours to appear in the carrier's system. If tracking has not moved in 10 business days, contact us through the Contact page and we will chase it or resend.

Damaged in transit

If a pair arrives damaged, send us your order number and a photo within 14 days of delivery through the Contact page and we will replace it at no cost.

Address errors

Please check your shipping address at checkout. Orders cannot be changed once they have been processed, so if you need to correct an address, contact us immediately after ordering. We cannot guarantee a change once fulfilment has begun, and a parcel returned because of an incorrect address may need to be reshipped at the customer's cost.

Delivered but not received

Once the carrier marks an order as delivered, please check with neighbours and your local carrier first. If it still cannot be found, contact us through the Contact page and we will look into it with you.